FAQ Policies and Terms of Service
FAQs
How do I make a purchase?
When you see an item you want, click on the red "Add to Shopping Cart" button to put it in your Shopping Cart. You can then continue shopping or proceed to pay for your item and Checkout.
Is it safe to use my credit card over the Internet?
The Department of Self Defense goes to great lengths to protect your personal information. Our credit card processing system is SSL Authenticated and secure. We do not sell our customers information.
Can I order by Phone?
No. In order to provide timely shipping and coordination with our suppliers, we require that all orders be placed through the website.
What forms of payment do you accept?
We accept the following types of payment:
How much will I pay in shipping charges?
The shipping rate for all products is listed directly below the price of each item. In addition to competitive shipping rates, we offer further discounts for multiple purchases. All purchases over $100 are eligible for free shipping! We ship USPS and UPS/FedEX to the 48 contiguous United States.
Do you ship outside the United States?
No. Currently we do not service these areas due to damage concerns and high shipping costs.
How will you ship my order and when will it arrive?
Your order will ship via USPS, FedEx or UPS Ground. Generally speaking most orders take 2-7 business days depending on where you are located. After your order is shipped, we will send you a shipping confirmation email. Please note: if your order includes several items, they may ship separately and at different times. We will send you a shipping confirmation email as each package is shipped.
How will I know my package shipped?
We will email you that your package has shipped the day we put in route to you. Generally speaking, we ship within 24 hours of payment. We will provide you with a UPS, FedEx or USPS tracking number upon request.
Can I track my package?
Yes. We ship via UPS, FedEx or United States Postal Service (USPS). The carrier we choose depends on your location and the weight of the item being shipped. We reserve the right to choose the delivery carrier. All packages shipped include a tracking number including a delivery confirmation number for USPS.
Can I pick up my item?
No. We do not currently have a local retail location and thus do not have local pick-up. No exceptions. We appreciate your understanding.
Policies and Terms of Service
Customer Purchase Agreement
By processing your order through the utilization of a credit card, YOU AGREE THAT YOU HAVE ENTERED INTO A LEGAL AND ENFORCEABLE ONLINE CONTRACT WITH PH Group Enterprises, LLC., AND ACCEPT THE TERMS AND CONDITIONS AS STATED IN THIS "CONDITIONS OF USE AND SALE" TO GOVERN YOUR PENDING TRANSACTION.
DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
The Department of Self Defense LLC is not responsible for any physical harm or damage from the use or misuse of any of our products.
By purchasing any product from us you understand that the Department of Self Defense does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.
By purchasing any product from the Department of Self Defense, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless the Department of Self Defense for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations.
Please check local laws before ordering any of our products.
Return Policy
To return an item, please email us at support@departmentofselfdefense.com to secure a Return Authorization (RA) number. All RA requests must be made within 90 days from invoice date. Before a credit is issued, the item must be returned and received by us. Shipping costs are non-refundable and return shipping costs are the responsibility of the customer. Items returned in brand new, never been used condition will be subject to a 10% restocking fee. Items returned in used condition or with packaging that cannot be resealed are subject to a 30% restocking fee. All returned items must in original packaging and include all components in good working order. Products not meeting these terms will not be eligible for a refund.
All shipping damage must be reported within 7 days of receipt as claims must be made with carrier. We will coordinate with the carrier to expedite the claim and ship you a replacement product. Please email us at support@departmentofselfdefense.com along with the Carrier Damage Form to report any damages by shipping carrier.
Warranty
All Products are subject to original manufacturer warranties identified in each product description. Products that are found to be defective can be returned for a refund or replacement during the warranty period. To be eligible for a full refund or replacement, the products must not be destroyed or otherwise show signs of damage or abuse. The products must be returned with all accompanying instructions, accessories, and/or parts to be eligible for a full refund or replacement. This warranty is extended only to the original purchaser. An invoice will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which are caused by failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, or modification.
For warranty returns, please complete the attached warranty return form and email it to support@departmentofselfdefense.com. After processing the warranty return form, you will be provided a Return Authorization (RA) number. Customers are responsible for the cost of shipping products. For the shipment of replacement items, The Department of Self Defense will cover the shipping costs. To be eligible for refund or replacement, products must be postmarked within the warranty period. The warranty period begins on the invoice date.
Under our “Live to Fight Another Day” replacement policy, The Department of Self Defense offers a limited warranty on eligible products that are lost or damaged while being attacked or victimized. This policy highlights The Department of Self Defense’s commitment to preserving life by enabling our customers to focus on surviving threatening situations without concern for their own personal property. The products are identified in product descriptions at the time of purchase. For returns or replacements under this policy please complete the attached Fight Again form and email to support@departmentofselfdefense.com. Specific instructions for receiving your replacement product will follow.
Privacy Policy
This Online Privacy Statement describes how the Department of Self Defense uses, shares, and protects the personal information we collect. “Personal Information is information that identifies you personally, either alone or in combination with other information, including name, address, email address, credit card information, and transaction history. We reserve the right to update or modify this privacy statement at any time and without prior notice by posting the revised version on this site. These changes will only apply to personal information we collect after we have posted the revised policy. The use of this site following any such change constitutes your agreement that all personal information collected from or about you from www.departmentofselfdefense.com will be subject to the terms of the revised privacy policy.
Email Privacy
The Department of Self Defense values your online privacy. The Department of Self Defense does not sell, rent, or distribute your email address with anyone.
Your Consent to this Privacy Policy
By browsing or using www.departmentofselfdefense.com, you are agreeing to the collection, use, and disclosure of information related to your purchase as described in this Privacy Statement. If you have any questions or concerns regarding this policy or privacy practices, please email us at support@departmentofselfdefense.com.
What information do we collect?
We collect the information you knowingly and voluntarily provide when you use www.departmentofselfdefense.com, including but not limited to information required for purchases, including the completion of background checks, searching of products, submission of product reviews, and communications with customer services. This information may include name, address, phone number, email address, or credit card information.
Other information collected including information sent to us by your browser as well as tracking through cookies which stores information about your visit to our website.
Technical Support
Our goal is to provide you with the most responsive customer service experience possible. To facilitate this, if you have a problem or question about any item that you have purchased, please send an email detailing the problem or question to our Customer Support team at support@departmentofselfdefense.com.